Refund & Cancellation Policy

We want NEXUS to deliver real value. This policy explains cancellations and refunds.

1. Early access

During early access the Business plan is free, so no charges apply.

2. Paid subscriptions (when introduced)

Subscriptions are billed in advance for the chosen period (monthly or yearly). You can cancel anytime; cancellation stops future renewals and your plan stays active until the end of the current period.

3. Refunds

If NEXUS isn't working for you, contact us within 7 days of a charge and we'll review a refund in good faith. Because NEXUS incurs real AI/compute costs to produce your deliverables, refunds may be prorated for usage already delivered. Yearly plans may be refunded on a prorated basis for the unused period.

4. How to cancel or request a refund

Manage your subscription in your account's billing settings, or reach our support channel for help.

5. Contact

Questions about billing or refunds: reach us through your account or our support channel.